FAQ
WHAT IS YOUR WARRANTY POLICY?
I HAVE A PROBLEM WITH MY PC. WHAT DO I DO NEXT?
I FORGOT MY WINDOWS 10 PASSWORD.
If you set up Windows using a Microsoft email address, you can reset the password at the following link: http://www.live.com
If you set up Windows using an offline account, you can use a password reset drive if you created one while you were logged into Windows.
If the previous options don't work or aren't applicable, you will need to reset your PC back to factory default settings, using a new installation of Windows 10. In order to do this, you can useĀ the Windows 10 Media Creation Tool, which you can find at the following link:Ā https://www.microsoft.com/en-us/software-download/windows10
IS MY OPERATING SYSTEM 32 BIT OR 64 BIT?
HOW DO I MAKE BULK PURCHASES AND GET BULK PRICING
HOW DO I RESET WINDOWS TO FACTORY DEFAULT SETTINGS?
If you find yourself in a situation where you need to reload Windows and start fresh, as if the computer just came out of the box, this method will allow you to do so: If you're able to boot to a Windows login screen, or the desktop, follow these steps:Ā
To perform a Partition Restore, you'll need to first enter the Windows repair mode.
- While on the Windows desktop or login screen, hold down the right shift key on the keyboard, then click the Start button. Select the shutdown option, and click "Restart" while still holding the Shift key. You can release it once the screen goes blank.
- Click "Troubleshoot"
- Click "Reset this PC"
- Click "Remove Everything"
- Click "Only the drive where Windows is installed" (This is VERY important!!!)
- Click "Just remove my files"
- Finally, click the "Reset" button
If you're not able to reach the Windows login screen, you can use this method:
- Power down the computer completely, then turn it back on
- Once you see the initial Windows logo (Four squares with a spinning circle of dots at the bottom) Power down the pc entirely again. (Pulling the power cable will be the quickest way.)
- Repeat steps 1 & 2, and when you power on the PC again, you should see the same Windows screen with "Preparing automatic repair" at the bottom.
- Wait until you see the blue screen with two buttons, and click "Advanced Options"
- Click "Troubleshoot"
- Click "Reset this PC"
- Click "Remove Everything"
- Click "Only the drive where Windows is installed" (This is VERY important!!!)
- Click "Just remove my files"
- Finally, click the "Reset" button
This process will take somewhere between 30 to 45 minutes, and once completed, it will land you on the initial setup screen for Windows.
If you're not able to boot to Windows screens at all, the USB restore method will allow you to reinstall Windows.
Windows 10 Download Tool:
https://www.microsoft.com/en-us/software-download/windows10
Ā
The first link will take you to Microsoft's website where you can acquire the Windows 10 Download tool.