FAQ

WHAT IS YOUR WARRANTY POLICY?

Please refer to our Warranty and Returns Policy

I HAVE A PROBLEM WITH MY PC. WHAT DO I DO NEXT?

If you're having any issues, please feel free to contact us.

I FORGOT MY WINDOWS 10 PASSWORD.

If you set up Windows using a Microsoft email address, you can reset the password at the following link: http://www.live.com

If you set up Windows using an offline account, you can use a password reset drive if you created one while you were logged into Windows.

If the previous options don't work or aren't applicable, you will need to reset your PC back to factory default settings, using a new installation of Windows 10. In order to do this, you can use the Windows 10 Media Creation Tool, which you can find at the following link: https://www.microsoft.com/en-us/software-download/windows10

IS MY OPERATING SYSTEM 32 BIT OR 64 BIT?

Any Operating System included in a purchase will be 64 bit.

HOW DO I MAKE BULK PURCHASES AND GET BULK PRICING

If you would like a quote on a bulk purchase, please contact us with the precise specifications you have in mind (RAM, HDD, SSD, Windows Load, etc.).

HOW DO I RESET WINDOWS TO FACTORY DEFAULT SETTINGS?

If you find yourself in a situation where you need to reload Windows and start fresh, as if the computer just came out of the box, this method will allow you to do so: If you're able to boot to a Windows login screen, or the desktop, follow these steps: 

To perform a Partition Restore, you'll need to first enter the Windows repair mode.

  1. While on the Windows desktop or login screen, hold down the right shift key on the keyboard, then click the Start button. Select the shutdown option, and click "Restart" while still holding the Shift key. You can release it once the screen goes blank.
  2. Click "Troubleshoot"
  3. Click "Reset this PC"
  4. Click "Remove Everything"
  5. Click "Only the drive where Windows is installed" (This is VERY important!!!)
  6. Click "Just remove my files"
  7. Finally, click the "Reset" button

If you're not able to reach the Windows login screen, you can use this method:

  1. Power down the computer completely, then turn it back on
  2. Once you see the initial Windows logo (Four squares with a spinning circle of dots at the bottom) Power down the pc entirely again. (Pulling the power cable will be the quickest way.)
  3. Repeat steps 1 & 2, and when you power on the PC again, you should see the same Windows screen with "Preparing automatic repair" at the bottom.
  4. Wait until you see the blue screen with two buttons, and click "Advanced Options"
  5. Click "Troubleshoot"
  6. Click "Reset this PC"
  7. Click "Remove Everything"
  8. Click "Only the drive where Windows is installed" (This is VERY important!!!)
  9. Click "Just remove my files"
  10. Finally, click the "Reset" button

This process will take somewhere between 30 to 45 minutes, and once completed, it will land you on the initial setup screen for Windows.

If you're not able to boot to Windows screens at all, the USB restore method will allow you to reinstall Windows.

Windows 10 Download Tool:
https://www.microsoft.com/en-us/software-download/windows10

 

The first link will take you to Microsoft's website where you can acquire the Windows 10 Download tool.

DOES MY COMPUTER COME WITH ANTI-VIRUS SOFTWARE?

All of our computers come with Windows Defender, a Microsoft anti-malware component of Windows 10.

DOES MY COMPUTER COME WITH MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT)?

We do not install Microsoft Office on our computers. Microsoft Office is a paid software through Microsoft, which you can find at Office.com

WHAT KIND OF BATTERY LIFE CAN I EXPECT ON A REFURBISHED LAPTOP?

We guarantee a battery capacity of at least 60%. Laptop batteries are unlike those of other devices, and often begin to degrade in quality after around a year of use.

WHAT IS THE DIFFERENCE BETWEEN A GRADE, B GRADE, AND BLCD GRADE?

For more information on our grading process, please visit the Grading Details page.

WHAT EXACTLY DOES A REFURBISHED WINDOWS LICENSE MEAN?

A refurbished windows license is tied to the motherboard of the machine purchased. As a result, it cannot be used to activate any other device.
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